Main focus

Send in-app debug information when support asks for technical details about a crash, sync problem, import failure, missing data, or device-specific behavior.

Applies to

  • Android
  • iOS
Start from the inventory list and long-press the help icon.

Use this when support asks for diagnostics

Most questions only need a screenshot and a short description. Send the debug package when support needs device, account, app, inventory, log, or backup details to reproduce the issue.

Mobile App Steps

  1. Open Mobile Inventory to the first inventory list screen.
  2. Long-press the help icon (?) in the top bar.
  3. On the Debug screen, tap Send info to the support team.
  4. Choose the email or share app that opens.
  5. Keep the generated text and attached files in the message, then add your short problem description and screenshots.
  6. If your iOS version does not show that action, send the manual details listed above: app version, iOS version, device model, affected inventory, screenshots, and issue time.

Android screens

Start from the inventory list and long-press the help icon.
The Debug screen shows the information categories and prepares the support package.
Choose the email or share app and keep the generated files attached.

What the debug package contains

  • Account identifiers such as authenticated user ID, name, and email.
  • Device identifiers and device model information.
  • Mobile Inventory app version and selected app settings.
  • Inventory names and IDs, including shared-inventory sync timestamps where available.
  • Local backup or database files, encrypted request logs, and encrypted app preferences used for troubleshooting.
  • Storage, memory, network, locale, time zone, system time, battery-saver state, and theme information.

Do not add passwords, payment details, customer secrets, or unrelated business documents.